The roll-out of artificial intelligence is set to revolutionise businesses and societies

Whether this transformation is approached with awareness, enthusiasm, concern, or with well-defined strategies, the adoption of AI raises key questions about its implications. Strategies, cost structures and training programmes will be affected across all organisations, impacting numerous functions: production, finance, procurement, legal, human resources, logistics, marketing, sales, customer relations… AI is redefining practices and introducing new challenges.

Consequently, the intended outcomes, the desired transformations and the training programmes envisaged become key issues. The perceptions and notions associated with AI, as well as its ethical implications, must be scrutinised to ensure responsible and informed adoption.

The Observatory: An essential monitoring tool

The aivancity Observatory on Responsible AI Practices enables the monitoring and measurement of AI-related transformations within business ecosystems and society. It aims to:

• Identify trends in acceptance or apprehension regarding the development of AI
• Understand the skills needs and expectations required to support this transformation
• Assess the level of maturity among stakeholders with regard to the responsible development of AI

Key trends observed

Among the initial findings from the Observatory, task automation remains the central definition of AI for most senior executives. Furthermore, the roll-out of AI varies significantly across sectors, with a wide range of activities where it is already in use, particularly in manufacturing, finance, marketing and logistics. Generative AI solutions, such as ChatGPT, also play a crucial role in accelerating this adoption.

Executives also highlight significant ethical issues, with privacy and data security ranking among the main concerns. This study also highlights a major challenge: acquiring the skills needed to effectively support this technological transformation.

3 key points

• AI is transforming all internal business functions within organisations: whether it be production, human resources, marketing or finance, every sector is being impacted by this technological revolution.
• Ethical implications are becoming unavoidable: the adoption of AI raises questions about responsibility and ethics, requiring informed decision-making at every stage.
• New skills are essential: organisations must train their staff in new technologies and ensure they have the necessary skills to integrate AI in an optimal and responsible manner.

We would like to thank the organisations that have made this project possible:

Partners:

• Viavoice & Global Centre for the Future
• Keyrus
• Impact AI
• Big Data & AI Paris

With the support of:

• France 2030
• Banque des Territoires