Program
12 months · 350 hours · 75 ECTS · 6 Marketing AI projects · 2 professional certifications
Overview
Master & Enhance > Predict, Create & Be Visible > Act, Orchestrate & Govern > Steer, Transform & Discern
Phase 1 · Seminars 1–3
From marketing data to AI-ready customer insights. Related project: Customer Intelligence & Marketing Performance Cockpit.
Phase 2 · Seminars 4–6
Moving from customer insights to creation and anticipation. Related projects: Predictive Customer Engine, GenAI Brand & Content Studio.
Phase 3 · Seminars 7–9
When AI goes beyond creation and begins to take action. Related projects: Marketing AI Agent, Agentic Customer Journey Orchestrator.
Phase 4 · Seminars 10–11
Creating value with AI and redefining business roles. Related project: AI Marketing & Communication Transformation Blueprint.

Predictive AI, generative AI, AI agents, agent-based systems, data & cloud, automation, new use cases, new customer behaviors, media transformation, evolving roles, mapping of marketing and communication processes.
Overarching question: Which tasks, interactions, decisions, and processes can be enhanced, automated, or reimagined using AI?
Data sources, SQL, Python, data preparation and cleaning, statistics, KPIs, funnels, cohorts, segmentation, conversion, attribution, campaign performance, data visualization, Power BI, dashboards, data storytelling.
Preparation integrated with Microsoft Certified: Power BI Data Analyst Associate - PL-300
CRM, CDP, Customer 360, Data Warehouse, Data Lake & Lakehouse, Cloud, APIs, ETL/ELT, pipelines, identity resolution, repositories, online/offline data, metadata, Data Lineage, Data Quality, consent, and access rights.
Regression, classification, clustering, recommendation, forecasting, feature engineering, machine learning, introduction to deep learning, metrics, validation, optimization, explainability, and reliability.
Applications: Churn, CLV, propensity-to-buy, lead scoring, predictive segmentation, recommendations, next best action, conversion, customer retention, performance forecasting.
LLMs, multimodal models, prompt engineering, context engineering, structured outputs, embeddings, vector databases, RAG, text/image/audio/video generation, hallucinations, evaluation, costs, brand consistency.
Applications: Brand content, campaigns, social media, corporate communications, press relations, internal communications, email marketing, video, personalization, creative briefs, and multichannel adaptation.
SEO, AEO, GEO, Search Marketing, Paid Search, Social Ads, programmatic advertising, Retail Media, influencer marketing, attribution, Marketing Mix Modeling, creative optimization, media personalization, and conversational advertising environments.
Problem Framing, user needs, functional specifications, architecture, data, APIs, CRM, marketing tools, UX, prototyping, testing, agents, tools, Function Calling, memory, scheduling, permissions, actions, workflows, and Human-in-the-loop.
Multi-agents, orchestration, MCP, A2A, coordination, CRM, memory, personalization, next best action, conversational commerce, Customer Care, loyalty, lead management, Marketing/Sales interface, monitoring, observability, AgentOps, performance, and costs.
Preparation integrated with Microsoft Certified: AI Agent Builder Associate
AI Act, GDPR, consent, profiling, data governance, intellectual property, copyright, image and voice rights, synthetic content, deepfakes, bias, algorithmic discrimination, dark patterns, brand safety, reputation, transparency, traceability, human oversight, agent risk, and liability.
Scoping, prioritizing use cases, specifications, Build/Buy/Partner, technology choices, project team, Agile, PoC, MVP, industrialization, budget, TCO, ROI, KPIs, experimentation, A/B testing, risks, adoption, and change management.
1) Transforming the Organization: Process Mining, Task Decomposition, Automation Potential, Human/AI Allocation, process redesign, Customer Journeys, workflows, operating models, Marketing Ops, team organization, Marketing/Sales/Customer Care interface, new roles, skills, target architecture, roadmap.
2) Transforming the role: creativity, customer empathy, cultural intelligence, brand judgment, strategic thinking, storytelling, influence, taste, and ethical responsibility.

Marketing AI Product Portfolio
A degree certifies your skills. Your projects demonstrate them.
Throughout the 11 seminars, each student builds a portfolio of 6 projects applied to Marketing, Communication, and Customer Relations.
01
A customer intelligence and marketing management dashboard based on data from multiple sources, further enhanced by the Customer 360 architecture, quality, customer identity, consent, and traceability.
02
A predictive solution applied to a real-world challenge related to customer insight, behavior, or value.
03
An AI-powered creative environment that leverages a brand's knowledge and rules to produce, adapt, and manage multimodal content, then distribute it across new Search/AEO/GEO and media environments.
04
A specialized agent capable of observing, analyzing, using tools, and executing—in a controlled manner—all or part of a marketing, communications, or customer relationship process.
05
An agent-based system that coordinates multiple agents, data, tools, and touchpoints around a consistent and monitorable customer journey, with permissions, consent, monitoring, audit trails, and human escalation.
06
Assessment of the current state, AI opportunities, target processes and journeys, human & agent architecture, organization, costs & ROI, risks, governance, skills, and roadmap, based on a real-world challenge faced by the host company.
Learn by building. Build to transform.
Much more than just a program
Professional showcase of 6 demonstrable projects.
20 hours of online training before the start of the semester, in collaboration with LinkedIn Learning.
For eligible students, particularly those in initial training: a testing ground for real-world challenges in customer insight, Marketing Analytics, content, brand, acquisition, CRM, personalization, customer experience, and AI agents. 120+ organizations already supported.
Here, AI isn't just learned in class. It's put to the test in the real world.
The information on this page is provided for guidance only and is not contractually binding. Given the rapid evolution of Artificial Intelligence and Data, aivancity reserves the right to change the program content, certifications, terms, schedule, and fees. The final terms and conditions are those communicated at the time of enrollment.